Please allow at least 2 clear working days before you need the medication to allow us to process the prescription; note that requests submitted on a Friday will not be available until the following Wednesday. Please remember that it is your own responsibility to ensure that you get your medication ordered in good time.
Initial prescriptions will be issued by the doctor or nurse in the normal way at the surgery.
Repeat prescriptions can be ordered in the following ways:
- by post
- by email
- by putting a request into our letter box
- by placing a request in the waiting room box
- online using The Waiting Room (Please note: You will need to have an account created by the surgery staff before you can use the online services.
- by clicking the link on this page under "Not registered for Online Services?" (this will send a message to the practice via our website provider's software)
Please note that the repeat prescription site provided by The Waiting Room is on a standard website system so that we can ensure you get an acknowledgement email. Your prescription request is kept on a secure database until we download it on the next working day. As we download the data to make up your prescription we delete the data from the base and so nothing is stored for longer than necessary – normally only overnight. If you have any concerns about using this system, please do not do so but contact us instead for further information.
Electronic Prescribing Service
Most prescriptions are now supplied via a new electronic system; generally, this means that if the doctor makes a prescription, by the time you get to the pharmacy it will already be with the pharmacist ready for them to prepare it for you. We hope this service is useful for patients.
For more information please click here.
Most local pharmacies offer a service whereby they will collect prescriptions from us, and you can collect the medications direct from the pharmacist. Please ask your local pharmacy for more details.
On occasion, especially where you have been prescribed strong, addictive drugs or have been taking a type of medication for a long time, the doctor will need to review the prescription and this may mean that it will take more than 2 working days to be ready.
Do You Want To Know More About The Drugs You Are Taking?
Every drug has 2 names. It can be very confusing. For example NUROFEN is a trade name or marketing name, the generic or chemical name is IBUPROFEN. Similarly PANADOL and PARACETAMOL are the same thing.
It is Government policy to increase the rate of generic prescribing. This saves the NHS money, as one of the largest costs of the NHS is prescribed drugs. It does mean some of the drug names are almost unpronounceable – it’s as difficult for doctors and pharmacist as it is for patients!
It also means that sometimes the packaging in which you receive your medicine from the pharmacist will be different to the one you are used to. However, if you check the drug (generic) name on the packet, you should find that it is the same drug. If it isn’t, speak to your pharmacist!
Equivalence (quantity of drugs allowed on each prescription)
The government recommends that on any prescription the maximum quantity of drugs prescribed should be those needed for 28 days. If further supplies are needed then they should be repeated every 28 days.
The government say this would prevent wastage and save over 10% of the national drug bill.
For some medicines that you have been taking for a long time we may issue longer prescriptions.
Speak to your doctor or pharmacist if you have any questions about your tablets.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.15
- 12-month prepayment certificate (PPC): £105.90
- 3-month PPC: £29.65
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.
When you are discharged from hospital you should normally receive 7 days’ supply of medication.
On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via a stamped addressed envelope before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your doctor will issue you with a prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the doctor, your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day.
The doctors will review your medication, regularly, which may involve changes to your tablets, in accordance with current health board policies. Please be reassured that this will not affect your treatment.