Easter 2022

We will be closed on Friday 15th and Monday 18th April for the Easter Bank Holiday weekend.  

If you need to see a doctor in an emergency please telephone 111

St Clare Medical Centre Official Opening

On Monday 12th August 2019, Professor Helen Stokes-Lampard, Head of the Royal College of General Practitioners offically opened St Clare Medical Centre. 

Professor Helen Stokes-Lampard unveiled a plaque at the St Clare Medical Centre, which has been described as a flagship for primary care in the South West.  This was a proud day for all involved.

a group of people posing for a photo

Practice News - AUTUMN 2021


At the beginning of the year we said goodbye to Nurse Anna Chinn who decided to take early retirement to concentrate on her family business. We wished Anna well and I am pleased to report that Anna has settled into her new life and enjoying the new challenges that come with it. We've also said goodbye to our Advanced Nurse Practicioner Anna Elliott who has relocated to Scotland - we wish her every success up there. 

We've also over the last few months welcomed a few new faces to Rosmellyn. Natalie and Jess have joined our reception team. They have both fitted in well and are a pleasure to work with. Natalie Davy has also joined the nursing team as a Practice Nurse. Natalie has a wealth of experience and knowledge and will be a familiar face to many.

Unfortunately, we have been unable to replace Dr Susanne Wauchope who has taken a 12-month break from being a GP and our Nurse Practitioner Anna Elliot. However, we do continue to use very strong locums who have been a huge support to us at Rosmellyn and have become familiar faces to many, Dr Rhianne Robinson who originally trained with us, Dr Simon Blight, Dr David Sugrue and Tracie Brettell Advanced Nurse Practitioner. We would like to thank them for their continued help and support throughout the summer and into the winter.

In August we welcomed two new training GP Registrars, Dr Lucy Stephens who will be training with us for 12 months and Dr Madalina Topor who will be training with us for 6 months. These doctors will see patients and attend house visits. We also continue to house Trainee Foundation Doctors on 4-month placements. These Doctors are on the first phase of their GP training.


We are texting invites for boosters as and when they are due. If we do not have an up to date mobile number for you, please email the surgery so we can update your records with it. 


Coronavirus is something that we all have to live with at the moment. Not only has it changed our way of life it has changed our ways of working. The changes in place at Rosmellyn and throughout the Medical Centre haven’t been easy to implement and have taken lots of time and effort to arrange. You will notice that for most appointment requests patients will continue to be triaged. We ask that when you attend the practice for an appointment you don’t arrive any earlier than 5 minutes before your specified appointment time, you must use hand sanitising stations placed throughout the building and anyone attending the medical centre we ask to come wearing a face mask. This is not only to help protect yourselves but the clinicians that you are due to see. If you feel at all unwell on the day of your appointment, please contact the surgery for advice before you enter the building and if needs be we can arrange a call back for you from the duty clinician and rebook your appointment for when you may be feeling better.


Are you an enthusiastic and motivated person? If so you might be the person who we are looking for! Rosmellyn surgery runs a Patient Participation Group which is a route for patients to advise and inform the Practice on what matters most to patients and to help identify solutions to problems. Members of PPGs should think about the wider patient interest and not just their own personal concerns when serving on the PPG. If you think this might be for you, please contact the surgery with your contact details and we will be able to provide the current group with your information.


We are currently updating our carers register; if you are a carer for a member of your family or a friend and you would like to receive some more support and advice, please leave your details with a member of our reception team who will be in contact with you. The surgery contact for carers is Sian Williams.


If you have not had your flu jab yet this uear, please contact the Surgery. All our drop in clinics have now finished. 
Seasonal viruses will circulate every year.  A key part of avoiding catching the flu virus and Noro virus is good personal hygiene.  If you cough or sneeze, use a tissue and then throw it away safely.  Then wash your hands


We are continuing to work through the list of patients eligible for their Shingle vaccine. You will hear from us with an invite as soon as possible.


The MMR vaccine has been shown across the world to be a safe and effective way of preventing measles and mumps and can protect your child and others against these infections and their serious consequences.

Measles, mumps and rubella are highly contagious infectious diseases and spread very easily; you can catch measles if you spend just 15 minutes with someone who has the disease.

We are urging all parents of young people who have not yet had the vaccine to take advantage of this new programme.

Children in the UK usually have the first MMR dose when they have turned a year old, and a second dose just after the age of three. Two doses of MMR are needed to get the best protection from measles and mumps.


Your local Pharmacy can treat these conditions: Urinary Tract Infections, Skin conditions such as Impetigo, Nappy Rash and Sunburn as well as Conjunctivitis. Pharmacists are fully trained to advise in minor illness and medication reviews. They have onsite consulting rooms available for use.


Certain people have an increased risk of dementia due to their other medical conditions.  If you are worried about your memory, please ask us if you would like to be screened and we will be happy to arrange this for you.


Surprisingly, many patients get their prescription drugs and then don’t take them.  This is a costly waste as even if they are returned unopened, they cannot be recycled.  Please think carefully before ordering repeat medication and let us know if you want to discuss reducing or stopping any medication.  You need to give us at least two working days’ notice for repeat prescriptions, so please keep an eye on your stock and avoid running out.

Please note: If your pharmacy automatically orders your monthly prescriptions, it may be worth checking what is being ordered on your behalf on a regular basis. Please let the pharmacy know if some items are not needed. Usually repeat prescriptions are issued as a 28-day supply.


We offer weekly evening appointments on alternate Tuesday and Wednesday evenings from 6.30pm. Occasionally we will run a Saturday and Sunday morning clinic. These clinics have doctor, nurse and HCA appointments available and prove popular. You may book ahead for these appointments if it is more convenient for you.


When you contact us for an appointment, we aim to find the best route for you to the right care, with the right clinician as quickly as we can; please help us to achieve this by telling the receptionist something about what ails you so that they can help the doctors to get your care right.  It may not always be appropriate to see a doctor, depending on your condition; our nurses and healthcare assistants are all very highly trained and competent in many areas of care. The receptionists are trained to advise you of the most appropriate care path but will always direct you to the doctor if unsure or if it is obviously appropriate.  Every conversation you have with everyone in the surgery is held in the strictest confidence, and the doctors ask that you help us in this way.  All calls are recorded.


Please keep us informed of your email address and contact numbers so that we can be sure to contact you if we need to; we will not send you emails or text messages if you ask us not to.


As a rule we do not leave a telephone message on patients’ phones to notify them that we have called. However, if you are happy for us to leave a message, please let the Receptionists know.








Changes to how the NHS prescribes ‘over the counter’ medicines for minor health conditions

In March 2018, NHS England published guidance about reducing the prescribing of medicines or treatments that are available to buy over the counter.

This means that certain medicines may no longer be prescribed if you can buy them over the counter. This leaflet will explain the changes, why they are happening and where you can get more information and support.

What conditions are included in this change?

Medicines available to buy over the counter will not be routinely prescribed for the following 35 conditions:

• acute sore throat
• conjunctivitis
• coughs, colds and nasal congestion
• cradle cap
• dandruff
• diarrhoea (adults)
• dry eyes or sore tired eyes
• earwax
• excessive sweating
• haemorrhoids
• head lice
• indigestion and heartburn
• infant colic
• infrequent cold sores of the lip
• infrequent constipation
• infrequent migraine
• insect bites and stings
• mild acne
• minor burns and scalds
• mild cystitis
• mild dry skin
• mild irritant dermatitis
• mild to moderate hay fever
• minor conditions associated with pain, discomfort and fever (such as aches and sprains, headache, period pain, back pain)
• mouth ulcers
• nappy rash
• oral thrush
• prevention of tooth decay
• ringworm or athletes foot
• sunburn
• sun protection
• teething and mild toothache
• threadworms
• travel sickness
• warts and verrucae

Probiotics, and some vitamins and minerals will also no longer be routinely prescribed, because most people can, and should get these from eating a healthy, varied and balanced diet. Details about healthy eating is available on the NHS website.
In special cases some people will still be able to get prescriptions for the conditions (or medicines used to treat them) from the list above.

Why does the NHS want to reduce prescribing of these medicines?

The NHS has to make difficult choices about what it spends taxpayer money on and how much value the taxpayer is getting for that money. Medicines to treat these conditions are available to buy over the counter. Pharmacists can advise patients on self-care and also on which are the lowest cost versions of medicines available.

By reducing the amount the NHS spends on treating these minor health conditions, the NHS can give priority to treatments for patients with more serious conditions such as cancer and mental health problems.

What are the benefits of going to the pharmacy instead of making an appointment to see your GP?

Pharmacists are trained clinicians who have the knowledge and skills to help with many healthcare conditions, and you don’t need an appointment to speak to a pharmacist. Visiting a pharmacist first helps to make more GP appointments available for people with more complex healthcare needs.
If you have something more serious, the pharmacist is trained to signpost you quickly to the right medical care.

What can you do?

By keeping certain useful medicines at home, you can treat common conditions immediately and you won’t need to see a GP. The medicines you may want to keep at home could include:

• a painkiller to help treat minor conditions associated with pain, discomfort and fever
• indigestion medicines, oral rehydration salts and treatments for constipation and diarrhoea
• treatments for seasonal conditions such as colds and hay fever
• sunblock and after sun
• some basic first aid items would also be useful

If you have children make sure you also have products suitable for children.

Speak to your pharmacist for advice on what medicines to keep at home, where to store them safely and how to use your medicines.

Ensuring you have a well-balanced, healthy diet will mean most people don’t need to take vitamin supplements or probiotics. If you do wish to take these products to avoid you becoming deficient, you can buy them from a pharmacy, a supermarket or online.

What about patients who need to take medicines for these conditions regularly or in special situations?

Some individual patients may still be prescribed a medicine for a condition on the list. The reasons vary for each condition and GPs, nurses or clinical pharmacists will speak to you individually if this affects you. The main reasons are:

• treatment for a long-term condition, for example regular pain relief for chronic arthritis or inflammatory bowel disease
• treatment of more complex forms of minor illnesses, for example migraines that are very bad and where over the counter medicines do not work
• patients prescribed over the counter medicines to treat a side effect of a prescription medicine or symptom of another illness, for example, constipation when taking certain painkillers
• the medicine has a licence which doesn’t allow the product to be sold over the counter to certain groups of patients. This may vary by medicine, but could include babies, children or women who are pregnant or breast-feeding
• the prescriber thinks that a patient cannot treat themselves, for example because of mental health problems or severe social vulnerability (not just having a low income)

What if my symptoms don’t improve?

Your pharmacist can advise on how long you can expect to experience symptoms for the conditions listed. If your symptoms have not improved after this time or you start to feel a lot worse, contact your GP or call 111. The emergency department and 999 should only be used for life threatening emergencies. There is lots of advice on the NHS choices website to help you choose the right service

Where can you find more information and support?

• You can speak to a pharmacist who can help with advice and treatments for the conditions listed.
• NHS choices has lots of information and advice on treating minor health problems with self-care
• Find out more about the conditions for which over the counter medicines should no longer be prescribed on the NHS England website

If you have any questions about the items which are no longer going to be prescribed, then please email them to: