We welcome new patients!

Our list is open, and we are glad to accept new patients within our local cathment area. Please refer to the catchment area tab on the homepage to check if you live in our area. We are always available to register visitors to the area as temporary patients as well.

New patients who want to register permanently will need to fill in a standard NHS form (GMS1) and our New Patient Questionnaire which you can either obtain from reception or download using the links below.  Please allow a 72 hour turnaround to allow our staff to process your details.

Please make sure that you fill in separate forms for each member of your family who wants to register with us, including children.

Please also bring in proof of ID for all patients over the age of 18: a combination of photo ID and proof of address will be needed.

You will be registered with a named doctor, and if you have a preference for a specific doctor you may say so.  However, we cannot guarantee that we will allocate you to a specific doctor’s list as we need to balance the lists fairly.

Whenever possible we will try to make sure you see your doctor when you come to the surgery.  Sometimes it will be more appropriate to see one of our other clinicians (for example you would be better seeing a nurse specialising in asthma and respiratory disease or diabetes or for travel advice.  An HCA may be better qualified to do dressings or take blood samples.  There will also be occasions when your preferred doctor is away, and we will make sure you see the best alternative as soon as we can.

Please also take some time to look at this website and see the clinics and services we offer.  We try to keep the site up to date so that we can give you the best information, links to other sites and news as it breaks.  Please let us know if you have ideas that would improve the site.

If You Change Address or Telephone Number…

Please remember to let us know your new address and / or contact details whenever these change so that we can get in touch if we need to.

We ask that all patients attend a brief appointment with one of our Healthcare Assistants as soon after registering as possible.  This enables us to make sure we have all of the important details on your health on record and can check any medicines you are already taking. 

Your notes may take a few months to arrive, so the new patient appointment is very important.  If you know you need to see a nurse or doctor about an existing condition please let us know on arrival.

Please note that we can only register patients who live within our Practice  Catchment Area.  If you move from our practice area you will need to register with a GP who covers the area that you have moved to, although we will not insist on this if your move is temporary; if in doubt, please ask.  

We will give you plenty of time to sort out registering with another doctor.

Please check the Catchment Area below:

St Clare Medical Centre is situated between Penzance Fire Station and Penzance Leisure Centre. 

There is a large car park situated at the front of the building for patients only. 

St Clare Medical Centre can be accessed via bus routes A17, 16 and 409. There are also some specific times for Penwith College buses that tend to run early in the morning and during the evening. These buses will drop you opposite the Medical Centre on routes 7, 11A, 18C, 236/7 and 251.

For more information and times please use the links or phone numbers below:

Traveline Enquiries: 0871 200 2233 Traveline Timetable

First Bus Enquiries: 0845 600 1420 First Bus Timetable

We are fully accessible to our disabled patients, entering via automatic doors into a large open spaced Waiting Room, with all the doctor's and nurse's rooms being situated on the ground floor of the building.  We do have a wheelchair avaliable to use here at the surgery. Please ask at reception for more details.

A Carer is someone who cares for a person who could not manage normal daily living without a degree of support. This could be paid or voluntary.

If you care for a friend or family member, please let our team know so we can update our records and direct you to support groups which may help to improve health and well-being for you and the person you care for.

The Cornwall Link website is a useful site which helps people find advice, support and activities in the area. https://cornwall-link.co.uk/

First point of call is to speak to your own GP. Even if you are in Cornwall on holiday, you can get a phone or video consultation with your doctor at home.

Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.

Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains.

If you do need to see a Clinician, then your own GP will be need to liaise with our Surgery or if you are not registered with a doctor but need to see one, you can receive emergency treatment from any local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered. Please make sure you register at the closest GP practice to your temporary accommodation. 

If you would like to use a surgery at the St Clare Medical Centre as a temporary patient, please come to the main reception desk with some form of identification and our receptionists will register you with the appropriate surgery.  There are three surgeries at St Clare Medical Centre (Sunnyside, Rosmellyn and Atlantic) any of which will be happy to help you. Please notify the receptionist when you attend if you have a previous connection with an individual surgery.

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages:

 

English	Farsi	Urdu
Albanian	Bengali	Hindi
Arabic	Croatian	Lithuanian
Bulgarian	Punjabi	Polish
Chinese (Cantonese)	Somali	Portuguese
Chinese (Mandarin)	Gujerati	Spanish
Russian	Turkish	French