Homepage

Welcome to Rosmellyn Surgery

Telephone number - 01736 330909

Email address - kccg.rosmellynpenzanceitk@nhs.net

Welcome to our new website. Here, you can find up to date information about our surgery, including our opening hours, the services available and how to get in touch.  Please take time to browse and, even if you are only making a quick visit, check out our latest news pages.

If you would like to join Rosmellyn Surgery, please check you live within our practice area by clicking on the "Catchment Area" tab above. The practice area runs from Land’s End in the West, to a line in the East roughly connecting Zennor on the North coast with Rosudgeon on the South. Once you are ready to join, please either pop in to the surgery to pick up the registration forms, or alternatively you can complete these online by clicking the "New Patients" tab above. We looking forward to meeting you soon.

FLU CLINICS 2020

We have sent out all the invites for our flu vaccination clinics. If you are eligible for a vaccine you will have received a letter regarding this.

If you have missed the clinics offered please telephone us on 330909 to discuss this.

 

Patient Participation Group

Are you an enthusiastic and motiviated individual? If so you might be just the person we are looking for!

Rosmellyn Surgery runs a Patient Participation Group which is a route for people to advise and inform the practice on what matters most to patients and to help identify solutions to problems.

Members of the PPGs should think about the wider patient interest and not just their own personal concerns when serving on the PPG.

If yout think this might be for you please contact the surgery with your contact details and we will be able to provide the current group with your information.

Face Coverings

NOTIFICATION: In line with most recent guidance we are advising all patients aged 3 years and over who attend Rosmellyn Surgery for an appointment to come wearing a face covering. This will not only help to provide you with some protection but also the clinician that you are due to see.

We also ask that if you have an appointment that has been booked in advance and are showing COVID symptoms you phone the practice to cancel your appointment and we will happily re-arrange the appointment for when you are symptom free.

We thank you all for your patience and support in trying to keep our community and Medical Centre safe!!

The Partners and Management of Rosmellyn Surgery.

Coronavirus

As with all Practices it has been an extremely busy and challenging time. Please read the information below to answer your questions regarding COVID-19.

If you or any member of your household have a ‘new continuous cough’, high temperature/fever or loss of taste and smell then please access www.111.nhs.uk online for the latest advice on treatment, testing and when to isolate.

Rosmellyn Surgery has now adopted a fully triaged appointment system as per NHSE guidelines during this COVID-19 pandemic .

Please do not enter the Medical Centre if you have any of the symptoms listed above.

If you feel you need essential medical assistance for any condition including COVID-19 please call the Practice on 01736 330909 on the day you feel you need to be seen and we can direct your call to the most appropriate member of our team and if necessary arrange for you to be seen .

We are doing our utmost to keep our patients and staff safe by taking the following measures:-

1) Triaging all GP and nurse appointment requests in line with NHS guidance.
2) Asking patients to nominate a Pharmacy so prescriptions can be sent electronically, therefore lessening footfall to the Practice.
3) We will post out all Fit notes and necessary letters or email them, again to lessen footfall.
4) We have rearranged our waiting area so seats are further apart.
5) We request that all patients use the hand sanitisers as they enter and leave the consulting room corridors.
6) We ask that patients arrive only a few minutes before their appointment time to avoid waiting for long periods of time.
7) Where possible we also ask that patients attend their appointments on their own, again to help lessen footfall.

Patients can help by:-

1) Emailing all prescription requests to kccg.rosmellynpenzanceitk@nhs.net, sending them via The Waiting Room if you are signed up to this service or by dropping the request in the prescription box OUTSIDE of the surgery.
2) Allowing 5 days for your prescription to be processed during this extremely busy time.
3) Ensuring all your personal details such as contact telephone numbers are correct.
4) Using our new eConsult service on our website that will provide you with medical and general advice as well as administrative help. Our website address   is www.rosmellynsurgery.co.uk

We understand that this is a very stressful and worrying time for all but we ask that you remain patient and polite to our staff at all times - we really are doing the best we can to help all of our patients as efficiently as we can.

The advice around coronavirus (COVID-19) is changing regularly, therefore please use: www.111.nhs.uk/covid-19 to keep up to date with the latest information.

Stay safe!

Rosmellyn Surgery

 

Stop Smoking Advice

Our Stop Smoking Counsellor Ali Badcock is working remotely during COVID and can be contacted Monday to Thursday on her work mobile: 07715034107
Ali is available to offer help and support to patients who she has previously seen in her clinics but also to any of our patients who are thinking of giving up smoking during these difficult times.

 Rosmellyn Surgery has now settled into St Clare Medical Centre.

Our new address is: St Clare Medical Centre,  St Clare Street, Penzance, Cornwall, TR18 3DX. Our telephone number remains the same 01736 330909.

The St Clare Medical Centre houses Rosmellyn Surgery, Alverton Practice and Sunnyside Surgery.

The purpose-built medical centre has state of art facilities including plenty of patient car parking.

On arrival for your appointments you will continue to be greeted by friendly faces from each of the practices in our brand-new reception area. Staff members will direct you to the appropriate waiting areas ready for your appointment. Each Practice continues to work exactly as it does now, the only difference being the location.

St Clare Medical Centre can be accessed via bus routes A17, 16 and 409. There are also some specific times for Penwith College buses that tend to run early in the morning and during the evening. These buses will drop you opposite the Medical Centre on routes 7, 11A, 18C, 236/7 and 251.

Please continue to make your appointments as normal with our receptionists who will also be more than happy to help with any concerns you may have.

 

GP News

As some patients are aware, Dr Sue Williams has recently retired after many years of working as a GP in Penzance. She will be greatly missed by the Rosmellyn team and of course her patients.

We would to reintroduce Dr Susanne Wauchope back to the Rosmellyn team who has previously worked with us as a locum. Dr Wauchope will be replacing a couple of Dr Williams' clinics working on Thursdays and Fridays. The patients who were previously registered with Dr Williams, will now be registered with either Dr Wauchope or another GP partner.

When We Are Closed

When We Are Closed

Outside of our normal opening hours, you should ring NHS 111 direct – just dial 111. They provide out-of-hours cover in the county. If you need to see the Doctor, you may be asked to attend a local clinic.

If you are bed bound by your illness, or housebound, the doctor will visit you at home.

Details of all consultations are passed to your own doctor at Rosmellyn by 10:00 the following day by email.

In an emergency, you should still ring 999 for an ambulance.

NHS Friends and Family

Covid-19 Lockdown Phase 2

November 2020 Update

I would like to reassure all our patients that Rosmellyn surgery remains open during this next phase of lockdown and that we continue to be here for all of your healthcare needs during these challenging and often worrying times. 

All Nurse and HCA appointments for vaccinations, blood tests, INR tests, BP checks, smear tests, postnatal checks and dressings are bookable as before.  Routine chronic disease annual checks are also continuing and where suitable some of these will be conducted as telephone consultations though rest assured you will be offered a face to face appointment if necessary.

We continue to operate our triage system.
Our trained reception team will ask you for some information about the reason for your call and put your request to the Duty Clinicians to call you back on the same day. The information being asked has been requested by the GPs so the initial triage phone call is signposted to the most appropriate member of the clinicial team.  Please be assured all of your information is confidential.

To keep patients and staff safe,  you will be seen by clinicians wearing full PPE and the consultation room chairs, desks and couches are cleaned between patients.  Waiting room chairs are spaced appropriately and cleaned periodically throughout the day.   All non clinical staff wear face masks when moving around the building and workstations are cleaned down regularly. 

What you can do to help :-

1.  Please arrive only a few minutes before your appointment time so we can avoid large numbers of people in the waiting area. 
2.  Wear a face covering when entering the building
3.  Use the hand sanitising stations on arrival
4.  PLEASE DO NOT ENTER THE BUILDING IF YOU HAVE ANY COVID-19 SYMPTOMS. 

I hope this reassures patients that we are doing all we can to continue to deliver safe healthcare to our patients during this pandemic.

Lorna Nicholas
Practice Manager