Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01736 330909, Monday to Friday from 8.30am until 5.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

  • Please note our lines are directed to the emergency call handling service between lunchtime hours which are Monday – Friday 12.30pm – 1.30pm. 

Routine appointments

To request a routine appointment in the next 7 days:

When you get in touch, we’ll ask what you need help with; please give us adequate detail to enable the clinician to book you the most appropriate appointment in a timely manner.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

  • Please note our lines are directed to the emergency call handling service between lunchtime hours which are Monday – Friday 12.30pm – 1.30pm. 

Patient Access

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Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text or email

Appointments by phone, text or email can be more flexible and often means you get help sooner.

Your call will be answered by a fully trained medical receptionist who has capacity to signpost to relevant clinicians dependent on your need.

Once your call has been assessed by the receptionist, it will then be filtered to the relevant member of our clinical team.

The Clinician will then contact you via telephone to discuss your medical issue, they will then arrange follow up care for you appropriately either face to face or over the telephone.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Patient Access
  • phone us on 01736 330909, Monday to Friday from 8.30am until 5.30pm
  • reply CANCEL to your appointment reminder text message
  • Please note our lines are directed to the emergency call handling service between lunchtime hours which are Monday – Friday 12.30pm – 1.30pm. 

Late for your appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of a medical emergency that requires immediate attention.

We try our best to run to time, and to see people within a few minutes of their booked appointment. However, even with the best intentions this is not always possible, especially when there has been an unexpected emergency. You will also appreciate that it is not always possible to predict how long each consultation will take. If your Doctor is running late the receptionist will inform you of this when you arrive.

If you have more than one ailment or issue to discuss at your appointment, please tell us and arrange for a double appointment.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter (please note you will not be charged for this service)
  • if you have any other access or communication needs

Home visits

Requests for home visits will be taken by phone. Please call in the morning if possible to allow enough notice, and so that the doctors can plan their rounds. The doctor will call you back to discuss your problem and decide on the best course of action.

Please only ask for a visit if you genuinely are unable to get to the surgery.