Appointments

Appointments System

Rosmellyn Surgery operates a full triage system.  This means you are always able to access help when you need it.

We offer same day appointments as well as the ability to book more than 48 hours in advance.

Our phone lines - 01736 330909 - open daily from 8.30am until 5.30pm with exception of Tuesdays when the phone lines open at 9am. The phones are handed over to the Out of Hours Service at lunchtime for an hour. During this time you will still be able to speak with the on-call GP if you have an urgent matter.  Please call as early as you can if you think you need an appointment, and for test results please call after 2pm.

We have an excellent team of very highly qualified Nurses who run an Acute Illness Clinic every day and can deal with many illnesses and ailments, so please book to see one of them if you can. If they then decide you need to see the Doctor, we will try to make sure you are seen at the next available appointment. 

Our Health Care Assistants have a wide range of skills and qualifications and will be glad to help you with such things as blood sampling, dressings, blood pressure, new patient checks, ear-syringing etc.

All the Doctors, Nurses and Health Care Assistants work by appointment. Demand for appointments has increased over the years; we are still trying to keep up with demand and keep the appointment system continually under review to provide a faster and better service.

On The Day

In order to make it easier for you to access the help you need when you are ill, we operate an appointment system which does not require advance booking.  Simply contact the surgery by phone and give a brief description of your needs to our trained reception team. This message will get passed to the duty doctor who will call you back as soon as they can, or at a time which is convenient to you.  The doctor will discuss your illness and decide with you the best course of action – if you need to be seen urgently you will get an appointment on the day, or be able to book an appointment ahead if the matter is routine.  You will be given an appointment with the person best qualified to deal with your needs at a time which is appropriate and mutually convenient.

Booking Ahead

If you need to see one of our doctors or nurses on a routine matter we will give you an appointment which is mutually convenient, and this may be anything from today to several weeks away or even more if necessary.

Other Clinics

Specific clinic appointments with nurses (eg asthma or diabetes clinics, contraceptive coil or implant fitting, smears, travel vaccinations) can be pre-booked, as can appointments for blood tests that your Doctor has requested.

There are appointments available in advance with your own Doctor for follow-up of more complex problems, or for people who need to make specific arrangements such as for work.  We open on alternate Tuesday and Wednesday evenings, and Saturday mornings once a month for those who may find this more convenient, particularly workers. We also offer some Sunday morning surgeries.

All of these are held at St Clare Medical Centre. Please speak to our receptionists for more details.

In addition, we run a clinic for young people, who can drop in without an appointment between 5-6pm on Tuesdays and 4-5pm on Fridays. This clinic offers confidential, friendly advice on any health worries,  including free contraception, or chlamydia screening. These clinics are completely confidential and we will not tell anybody else about it unless the problem affects your safety or a third party.

You do not have to be registered at Rosmellyn Surgery to attend this clinic.

Telephone Consultations

The aim of the consultation by telephone is to try to ensure that we allocate treatment or advice in the most effective way so that urgent cases are seen by a clinician on the day.

Less urgent cases can be booked in for later, and advice that is appropriate for a phone call can be given at the time.  

The best person for you to see may be a doctor or a nurse depending on your illness.  Please be sure that we will give you the best possible care as soon as we can.

Home Visits

Requests for home visits will be taken by phone. Please call in the morning if possible to allow enough notice, and so that the doctors can plan their rounds. The doctor will call you back to discuss your problem and decide on the best course of action.

Please only ask for a visit if you genuinely are unable to get to the surgery.

Can I still see my own doctor?

Yes, if you have an ongoing illness where continuity of care is important, or if you have a non-urgent need to see a specific doctor or nurse you will be able to book an appointment with them in advance – see below for more information about when doctors are in clinic.

Surgery Times

Opening Times

Day

Open

Monday

08:30 – 18:00

Tuesday

08:30 – 18:00  (Telephone lines open at 09:00)
alternate Tuesday evenings 18:30 – 20:00

Wednesday

08:30 – 18:00
alternate Wednesday evenings 18:30 – 20:00

Thursday

08:30 – 18:00

Friday

08:30 – 18:00

Saturday

Closed
Open some Saturdays 09:30 – 12:00 please contact reception for more details

Sunday

Closed
Open some Sundays 09:00 – 12:00 please contact reception for more details

 

 

GP Availability

Each doctor generally works the same days each week.  If you need to be seen straight away, then you may not be able to see your preferred or named doctor.

 

Mon

Tue

Wed

Thur

Fri

Dr Williams

X

X

Alternate

 -

Dr Rowe

X

X

X

Dr Penfold

 -

X

AM Only

X

Dr Tunstall

 - X

X

X

 

Note: Dr Williams works alternate Thursdays, please contact the surgery for exact days.

We are a “training practice” which means that we normally have one or two Registrar GP’s working with us.  They are qualified doctors who are completing specialist training in General Practice.

We sometimes need to employ locum doctors or change doctor days to manage holiday cover.  We also provide training for student doctors and will ask you to help by allowing them to attend your consultation when they are with us.

Registrars & Students

GP Registrars

The practice houses GP Registrar Ed Schwarz who is a qualified doctor completing his specialist training for general practice.  Ed will be with us until August 2019. 

 

Medical Students

Other medical students from the Exeter University also join us from time to time and they may will sit in on consultations or accompany the doctors on visits.  You may be asked to give them an opportunity of taking your history in a one to one consultation prior to seeing the GP; this really enhances their training, and we ask that you agree to this if possible.

Whilst we encourage patients to allow the medical students to be present throughout a consultation, we understand that this may not be acceptable at times, so please do say so if you feel uncomfortable.

When We Are Closed

Outside of our normal opening hours, you should ring NHS 111 direct – just dial 111. They provide out-of-hours cover in the county. If you need to see the Doctor, you may be asked to attend a local clinic.

If you are bed bound by your illness, or housebound, the doctor will visit you at home.

Details of all consultations are passed to your own doctor.

In an emergency, you should still ring 999 for an ambulance.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

 

Text Reminder Service

We have a texting service which allows you to recieve confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remeber to update your contact details with us when you change address, telephone numbers and email address.

Timekeeping

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of a medical emergency that requires immediate attention.

We try our best to run to time, and to see people within a few minutes of their booked appointment. However, even with the best intentions this is not always possible, especially when there has been an unexpected emergency. You will also appreciate that it is not always possible to predict how long each consultation will take. If your Doctor is running late the receptionist will inform you of this when you arrive.

PLEASE – if you have more than one ailment or issue to discuss at your appointment, please tell us and arrange for a double appointment.