eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.
eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care. Live in over 3000 NHS practices, eConsult gives millions of patients access to their own GP online.
How does eConsult work?
eConsult is easy for patients and practices
eConsult lets you consult with your NHS GP online by completing a quick form that is sent and reviewed by the practice. You can also be directed to patient self-help, pharmacy advice and local self-referral services.
You'll wonder how you did without it
- Patients may not need a trip to the surgery and their query may be resolved with a phone call
- There is no need to change surgery to get digital first access. Patients complete an online GP consultation with their own practice when they need to
- Medical advice is available 24/7 even when the practice is closed – Patients can check their health symptoms online and receive on the spot medical advice and treatment guidance thanks to NHS content
- Patients will get a response from their own NHS GP practice by the end of the next working day or sooner
- Access wherever and whenever patients want from any device. Unlike a telephone call patients can complete an eConsult at a pace that suits them, without taking up practice time
- Patients can request sick notes and test results without the need for an appointment saving patient and practice time
Please click on the box below this to start your eConsult now.
Useful App for common childhood illnesses and how to treat them
The HANDi Paediatric app gives up to date advice about common childhood illnesses and how to treat them. It’s now available to download for free onto any Apple or Android smartphone or tablet. The app contains information about when and how to ask for help, along with what to expect when your child is being assessed
To download the HANDiApp on APPLE click here HANDi Paediatric on the App Store (apple.com)
To download the HANDiApp on ANDORID click here HANDi Paediatric – Apps on Google Play
- Advice regarding medical care in Cornwall
All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital.
You can play your part in supporting us to care for people with serious and life-threatening illnesses.
When the Surgery is closed did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk? You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home.
Only dial 999 for an ambulance if it’s an emergency and you think you’ll need the care of paramedics on the way to hospital.
If you don’t think it’s a serious or life-threatening emergency:
Call your own GP. Even if you are in Cornwall on holiday, you could get a phone or video consultation with your doctor at home.
Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.
Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains.
For further information please visit NHS Kernow CCG at https://www.kernowccg.nhs.uk/get-info/choose-well/
Patient Participation Group
Are you an enthusiastic and motiviated individual? If so you might be just the person we are looking for!
Rosmellyn Surgery runs a Patient Participation Group which is a route for people to advise and inform the practice on what matters most to patients and to help identify solutions to problems.
Members of the PPGs should think about the wider patient interest and not just their own personal concerns when serving on the PPG.
If yout think this might be for you please contact the surgery with your contact details and we will be able to provide the current group with your information.
NHS Friends and Family
Changes to how the NHS prescribes 'over the counter' medicines for minor health conditions
In March 2018, NHS England published guidance about reducing the prescribing of medicines or treatments that are available to buy over the counter.
This means that certain medicines may no longer be prescribed if you can buy them over the counter.
Please click on the link below to read the leaflet which explains the changes, why they are happening and where you can get more information and support.