WHEN YOU PHONE THE SURGERY

 

When you contact us for an appointment we aim to find the best route for you to the right care, with the right clinician as quickly as we can; please help us to achieve this by telling the receptionist something about what ails you so that they can help the doctors to get your care right.

It may not always be appropriate to see a doctor, depending on your condition; our nurses and healthcare assistants are all very highly trained and competent in many areas of care.  The receptionists are trained to advise you of the most appropriate care path, but will always direct you to the doctor if unsure or if it is obviously appropriate.

Every conversation you have with everyone in the surgery is held in the strictest confidence, and the doctors ask that you help us in this way.

Posted in Practice News