Order Repeat Prescriptions

You can now book your repeat medication via The Waiting Room

The Waiting Room

Please note: You will need to have an account created by the surgery staff before you can use the online services. 

Please allow at least 2 clear working days before you need the medication to allow us to process the prescription; note that requests submitted on a Friday will not be available until the following Wednesday. Please remember that it is your own responsibility to ensure that you get your medication ordered in good time.
Initial prescriptions will be issued by the doctor or nurse in the normal way at the surgery.

Repeat prescriptions 
can be ordered  in the
following ways:

  • by post
  • by putting a request into our letter box
  • by placing a request in the waiting room box
  • by FAX on 01736 361009
  • online using The Waiting Room

Please note that the repeat prescription site is on a standard website system so that we can ensure you get an acknowledgement email.  Your prescription request is kept on a secure database until we download it on the next working day.  As we download the data to make up your prescription we delete the data from the base and so nothing is stored for longer than necessary – normally only overnight.  If you have any concerns about using this system, please do not do so but  contact us  instead for further information.

Most prescriptions are now supplied via a new electronic system; generally, this means that if the doctor makes a prescription, by the time you get to the pharmacy it will already be available to pick up.  We hope this service is useful for patients.

On occasion, especially where you have been prescribed strong, addictive drugs or have been taking a type of medication for a long time, the doctor will need to review the prescription and this may mean that it will take more than 2 working days to be ready.

Most local pharmacies offer a service whereby they will collect prescriptions from us, and you can collect the medications direct from the pharmacist.  Please ask your local pharmacy for more details.

Do you want to know more about the drugs you are taking?

Speak to your doctor or pharmacist if you have any questions about your tablets.

Drug information leaflets for many drugs are also available from patient.co.uk

Generic Policy

Every drug has 2 names. It can be very confusing. For example NUROFEN is a trade name or marketing name, the generic or chemical name is IBUPROFEN.  Similarly PANADOL and PARACETAMOL are the same thing.

It is Government policy to increase the rate of generic prescribing.  This saves the NHS money, as one of the largest costs of the NHS is prescribed drugs. It does mean some of the drug names are almost unpronounceable – it’s as difficult for doctors and pharmacist as it is for patients!

It also means that sometimes the packaging in which you receive your medicine from the pharmacist will be different to the one you are used to.  However, if you check the drug (generic) name on the packet, you should find that it is the same drug.  If it isn’t, speak to your pharmacist!

Equivalence – quantity of drugs allowed on each prescription

The Government recommends that on any prescription the maximum quantity of drugs prescribed should be those needed for 28 days.  If further supplies are needed then they should be repeated every 28 days.  The Government say this would prevent wastage and save over 10% of the national drug bill.  For some medicines that you have been taking for a long time we may issue longer prescriptions.