Making it easy to get through to Rosmellyn Surgery
We offer same day appointments as well as the ability to book more than 48 hours in advance.
Our phone lines remain open all day and a doctor will always contact you on the day. We very rarely run out of appointments. Whilst there is no need to rush to call first thing in the morning, if you think you need an appointment on the day, it is better to call by 11am.
Our phone line – 01736 330909 – opens at 8.30am every weekday morning and for the first hour we have three members of staff dedicated to taking phone calls to try to make it easier for you to contact us. If your need is not urgent, it is better to call later in the day. If you are calling for test results please wait until after 2pm to call us.
We have an excellent team of very highly qualified Nurses who run an acute illness clinic every day and can deal with many illnesses and ailments, so please book to see one of them if you can. If they then decide you need to see the Doctor, we will try to make sure you are seen at the time while you are in the surgery.
Our Health Care Assistants have a wide range of skills and qualifications and will be glad to help you with such things as blood sampling, dressings, blood pressure, new patient checks, ear-syringing etc.
All the Doctors, Nurses and Health care Assistants work by appointment. Demand for appointments has increased over the years; we are still trying to keep up with demand and keep the appointment system continually under review to provide a faster and better service.
We try our best to run to time, and to see people within a few minutes of their booked appointment. However, even with the best intentions this is not always possible, especially when there has been an unexpected emergency. You will also appreciate that it is not always possible to predict how long each consultation will take. If your Doctor is running late the receptionist will inform you of this when you arrive.
PLEASE – if you have more than one ailment or issue to discuss at your appointment, please tell us and arrange for a double appointment.
If you need to see one of our doctors or nurses on a routine matter we will give you an appointment which is mutually convenient, and this may be anything from today to a fortnight away or even more if necessary.
On The Day
In order to make it easier for you to see a doctor or nurse quickly when you are ill, we operate a consultation system which doesn’t require advance booking. Simply contact the surgery by phone and a doctor will call you back as soon as they can, or at a time which is convenient to you. The doctor will discuss your illness and decide with you the best course of action – if you need to be seen you will get an appointment on the day if urgent, or be able to book an appointment ahead if the matter is routine. You will be given an appointment with the person best qualified to deal with your needs at a time which is appropriate and mutually convenient.
Specific clinic appointments with nurses (eg asthma or diabetes clinics, contraceptive coil or implant fitting, smears, travel vaccinations) can be pre-booked, as can appointments for blood tests that your Doctor has requested.
There are appointments available in advance with your own Doctor for follow-up of more complex problems, or for people who need to make specific arrangements such as for work. We open on Tuesday evening, or Saturday morning once a month for those who may find this more convenient, particularly workers – this clinic is held in our joint Mounts Bay Surgery in Sainsbury’s store at Eastern Green.
In addition, we run a clinic for young people, who can drop in without an appointment between 4-5pm on Mondays and Wednesdays.
Telephone consultations system
The aim of the consultation by telephone is to try to ensure that we allocate treatment or advice in the most effective way so that urgent cases are seen by a clinician on the day, less urgent cases can be booked in for later, and advice that is appropriate for a phone call can be given at the time. The best person for you to see may be a doctor or a nurse depending on your illness. Please be sure that we will give you the best possible care as soon as we can.
Can I still see my own doctor?
Yes, if you have an ongoing illness where continuity of care is important, or if you have a non-urgent need to see a specific doctor or nurse you will be able to book an appointment with them in advance – Click here for more information about when doctors are in clinic.